We ship worldwide by registered post, courier or cargo. Depending on location and order size.
Bell Tents & Camp Tipi's are dispatched from Byron Bay Australia by TNT.
BeachTipi's are dispatched either from Byron Bay Australia by AusPost or direct from our HQ in Bali by EMS depending on where we are holding stock. The shipping cost & delivery time is the same for the customer.
Please provide us with a contact number that can be given to the courier. We cannot send to PO Box addresses so please give a physical address. A work address is often best as they will deliver during the work day. All EMS BeachTipi orders from Bali are insured. Once orders have been shipped and we can provide the tracking information they are out of our liability and in the hands of the courier or post. We can add insurance to Bell Tent and Camp Tipi orders before they ship if you request that at an extra charge, the cost of insurance in minimal.
DUTY / CUSTOMS
Every country applies different tax legislation, orders may be subject to custom fees or import duties in your country. That is not something we can control however we will try to help you as best we can. Contact us before your order ships out. This doesn't apply to orders within Australia.
If you have a problem with your order please try to contact us by email within seven days of receiving it. We will however do our best to help at any time. Defective products can be returned to us for evaluation and will be repaired or replaced at our discretion. Warranty issues are settled by replacement or exchange, no credits or refunds. Rips, burns, tears, and damages due to accidents, wear and tear, improper care, miss-use or the natural breakdown of colours and materials over time, are not covered by this warranty but we may still be able to repair for you at cost. We will do our best to help you. We can ship out spare parts. We want you to have a great experience!